NORA examines evidence with a magnifying glass beside a colleague and an automation screen.

AI can already act. Who is ready to supervise?

When AI moves from demonstration to daily work, who monitors it? Three perspectives on autonomy, oversight and responsibility in the ServiceNow ecosystem.

7 days ago5 min read

FEATURED

Community

NORA examines three separate cards about ITOM, transition planning and accented characters.

ServiceNow in practice: ChatGPT, teamwork and Portuguese

How ChatGPT can help investigate service failures, what CWM does, and what a report about missing accents in SIR teaches us about AI responses in Portuguese.

Community

10 hours ago6 min read

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Challenges, questions and lessons from people working with ServiceNow.

C-Level

Business priorities and decisions that connect technology with results.

The official NORA character in an executive meeting about decisions, governance and accountability in the use of artificial intelligence.

AI has entered the meeting room. Now who is accountable for the costs and decisions?

Five signals from the C-Level Radar of 24 October 2026 on the value of AI, security, costs and people.

C-Level

7 days ago9 min read

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Jobs & Hiring

The skills and problems businesses are looking to address when they hire.

NORA talks with professionals about CVs, skills and the value of work.

The CV says ServiceNow. But what problem does the company want to solve?

The Jobs & Hiring Radar for 18–24 October shows how to interpret skills, operational responsibility and what job adverts actually establish.

Jobs & Hiring

7 days ago5 min read

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Market Signals

Connections between the community, executive priorities and hiring.

AI can already act. Who is ready to supervise?

When AI moves from demonstration to daily work, who monitors it? Three perspectives on autonomy, oversight and responsibility in the ServiceNow ecosystem.

Market Signals

7 days ago5 min read

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Looking Back

Memories and experiences connecting a professional journey, technology and learning.

André Costa Moreira with an open book and a tablet, in a studio illustration about lifelong learning.

What I study — and why I have never stopped learning

Discover André Costa Moreira’s studies and how technology, education, management and security connect in a journey of lifelong learning.

Remembering Is Living

7 days ago7 min read

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ABOUT ME

I’m André, a Senior Technical Architect. Through NORA, I explain signals from the ServiceNow market: what the community is discussing, what matters to businesses and which skills are in focus.

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